Terms of Service

MeVn.ai Studio is a managed AI course production service. Upon receipt of a completed brief and payment, we produce a training course module to your specifications, including content, narration, slides, video (where applicable), assessment, and SCORM package, and deliver the completed module within the agreed timeline.

The Pilot is a one-time, fixed-scope engagement at the price shown on the current Pilot page or otherwise stated in the approved quote. Unless agreed otherwise, it covers one module of up to 30 minutes. The Pilot is not a subscription and carries no ongoing commitment.

Any ongoing production programme, subscription or enterprise arrangement is governed by its order form, including volume, fees, billing frequency, service levels, renewal and cancellation terms.

The standard delivery timeline is 10 business days from the date we receive (a) a completed and approved production brief and (b) cleared payment. We will notify you if unforeseen circumstances affect the timeline.

An order is placed when you submit a pilot brief form and we issue a production brief for your approval. Production commences after you approve the brief and payment is received in full.

Payment is due in full before production commences. We accept bank transfer and major credit/debit cards. Invoices are issued in USD unless otherwise agreed. All prices are exclusive of applicable taxes.

You are responsible for all taxes, duties, and levies applicable in your jurisdiction. Indian clients are subject to applicable GST.

Fees are non-refundable once production has commenced, except where the approved order form expressly provides a delivery remedy. Unless that document states otherwise, if Maventra cannot deliver within the agreed timeline for reasons within its control, the Client may choose a full refund for the undelivered scope or agree a revised delivery date. The delivery clock starts only after the production brief is approved and payment has cleared.

Upon receipt of full payment, rights in the custom deliverables identified in the approved production brief — including final scripts, narration files, custom video assets, slide content, assessment content and SCORM packages — are assigned to you, subject to any third-party licence terms identified in the order.

You represent and warrant that any source material you provide to us (documents, images, recordings, data) is either owned by you or that you have the right to use it for this purpose. You grant us a limited licence to use your source material solely to produce your deliverables.

The AI production platform, workflows, templates, and proprietary methods used to create your deliverables remain the exclusive property of Maventra. These Terms do not grant you any rights to the underlying technology.

We will not use your name, logo, identifiable project details or confidential content in marketing without your prior written consent. We may use aggregated and anonymised service information that cannot reasonably identify you or your learners.

Each pilot engagement and each module produced under a monthly plan includes one round of revisions. A revision round consists of consolidated feedback submitted in a single written document within 5 business days of delivery. We implement the agreed revisions and return the updated module within 3 business days.

Additional revision rounds or changes outside the approved brief are separately scoped and priced before work begins.

Revisions cover corrections, adjustments, and refinements to the delivered module. Fundamental changes to the course topic, learning objectives, or target audience constitute a new brief and are treated as a new engagement.

Each party will protect non-public information received from the other party in connection with the Service and use it only for the agreed purpose. Confidential Information excludes information lawfully public, already known without restriction, independently developed, or received lawfully from another source. Disclosure required by law is permitted subject to notice where legally allowed. These confidentiality obligations survive termination.

We warrant that the Service will be performed with reasonable skill and care, that the deliverables will materially conform to the approved production brief, and that we have the rights to use all third-party components incorporated into the deliverables.

Except as expressly stated above, the Service is provided 'as is'. We make no warranty that the deliverables will achieve any particular business outcome, learning result, or regulatory compliance objective. You are responsible for ensuring that course content meets the regulatory or compliance requirements of your jurisdiction and industry.

We warrant that SCORM packages are produced to the published specification (SCORM 1.2 or SCORM 2004 as agreed). Compatibility with specific third-party delivery platforms is the responsibility of the Client. We can advise on compatibility but cannot be held responsible for platform-specific issues outside our control.

To the maximum extent permitted by applicable law, Maventra's total liability to you for any claim arising from or in connection with the Service shall not exceed the amount you paid to us in the 12 months preceding the claim.

We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, revenue, or business opportunities, even if we have been advised of the possibility of such damages.

We shall not be liable for delays or failure to perform due to causes beyond our reasonable control, including natural disasters, war, pandemic, internet outages, or failure of third-party services.

You agree to indemnify, defend, and hold harmless Maventra and its officers, directors, employees, and agents from and against any claims, damages, losses, and expenses (including reasonable legal fees) arising from: (a) your use of the Service; (b) your violation of these Terms; (c) any claim that source material you provided infringes the intellectual property or other rights of a third party; or (d) any claim that your course content is inaccurate, misleading, or in violation of applicable law.

A Pilot ends when the paid scope is delivered and accepted. Cancellation or non-renewal of an ongoing programme is governed by its order form. Unless that order form says otherwise, prepaid fees for the current service period are non-refundable.

We may terminate the Service or suspend your access immediately if you breach these Terms, fail to pay invoices when due, or engage in conduct that we reasonably believe is harmful to us or other clients.

On termination, ownership of all deliverables completed and paid for up to the date of termination transfers to you. Work in progress for which payment has been received will be delivered in its current state.

These Terms are governed by the laws of India. Before beginning formal proceedings, the parties will meet in good faith within 15 days of a written request to try to resolve the dispute. If it remains unresolved, the courts of Mumbai, Maharashtra have exclusive jurisdiction, subject to any dispute-resolution clause expressly stated in a signed order form.

These Terms, together with the production brief approved by both parties, constitute the entire agreement between you and Maventra with respect to the Service and supersede all prior negotiations, representations, and agreements.

We may update these Terms from time to time. The updated Terms will be posted on this page with a revised effective date. Continued use of the Service after the effective date constitutes acceptance of the revised Terms.

If any provision of these Terms is found to be unenforceable, the remaining provisions continue in full force and effect.

Failure by either party to enforce any right under these Terms shall not constitute a waiver of that right.

For questions about these Terms, contact us at info@mevn.ai.